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#Cara setting srs audio sandbox install

You should receive a notification that the settings were applied correctly. Navigate to General Settings -> Remote Support, enter the ESRS details, select which subnet/pool to use for this (management) traffic, and click Save Configuration. You can connect your Isilons to SRS in a similar fashion, via the GUI: Show the configuration changes, and test everything:įinally, I typically send myself an autosupport dump after making any big changes on a Data Domain. Support notification method set connectemc Switch over to SRS for the automatic support uploads: Show the current configuration and test SRS connectivity: Next, you can use the following commands to verify your current (non-SRS) configuration and change it: The command will prompt you for a Dell EMC Support login, and should confirm that the device was successfully registered. Support connectemc device register esrs-gateway If needed, you can create a hostname to IP mapping in the Data Domain: Open the necessary ports in the firewall. Data Domainįirst of all, there’s the Data Domains. Most modern Dell EMC systems can achieve this with REST API calls originating from the device itself. Next, you need to register your devices in this SRS gateway.

#Cara setting srs audio sandbox install

It doesn’t take too much time (deploy a vApp, install a policy manager on an existing or new server, register it and you’re done). SRS Port requirements are well documented.ĭeployment of this SRS infrastructure is something that a Dell EMC partner of Dell EMC engineer will do with the first Dell EMC system install. This means that you will need to punch a few holes in your firewall(s) at initial setup (internet gateway), and for every additional Dell EMC device you add to the gateway. The SRS gateway is typically located in the DMZ, with the Policy Manager and the Dell EMC equipment in the rest of the network behind additional firewalls. In my experience though, many customers hardly ever look at the SRS audit logs and set the policy to “Accept all” anyway… With the policy manager you get some additional insight and audit logging, which could be useful if you like such a thing.

The logging in the SRS gateways is fairly basic.

However with a “Ask for Permission” or “Deny All” policy, you can do just that: manually approve access, or deny it all (for example during enterprise wide change freezes). Now, that doesn’t mean every Dell EMC engineer will and can connect to your Dell EMC system at random.

A SRS gateway without policy manager has a default “Accept All” policy.

The main reasons I’ve seen why anyone uses this Policy Manager is either for audit logging and/or access control: There’s also a SRS Policy Manager, which you would deploy in your internal network. You can cluster these vApps to get some additional redundancy in case one of them breaks or is being updated. There’s a SRS vApp (based on SuSe Linux) that you typically deploy in your DMZ. The SRS infrastructure in the customer network hasn’t changed too much over the years. It turns out many of the new systems have REST API-based methods to register themselves with SRS. I have been doing that for some years now, but noticed I was using an antiquated approach. Win-win!Īs such, Dell EMC motivates us partners to connect all new systems to SRS. The support engineer can look up the state of a defective drive independently, and order new parts while the customer is sleeping. Secondly, it will result in faster incident resolution, and thus a happier customer. If an engineer can dial in himself, without having to negotiate a Webex session with the customer, that means more SRs per engineer per day and lower support costs for Dell EMC. First of all, it reduces the time spent by engineers in troubleshooting an issue. The latter saves you from having to host a Webex session.ĭell EMC likes to have all Dell EMC systems connected to SRS, again for two reasons.

If either of this results in a Service Request at Dell EMC, a engineer can then use SRS to dial in / connect in and have a look at the faulty system. Connect home is your device itself dialing back home to Dell EMC to report various things such as errors, automatic support uploads, etc. There’s two sides to this support: connect home, and connect in. Dell EMC uses Secure Remote Services (SRS, formerly known as ESRS) to enhance the tech support experience for their products.